
OPEN: MON - FRI 9AM - 5PM
TEL: 01453 822622
TERMS & CONDITIONS
Thank you for registering your interest in joining our monthly scheme, outlined below are the terms and conditions of the agreement. By joining the scheme you agree to the following:
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12 payments on the 1st of every month taken via GoCardless. The monthly figure will have been sent to you along with proposed grooming dates
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It is your responsibility to ensure that funds are available in your nominated bank account for the payment to be taken via GoCardless on the 1st of each month, for the period of 12 months. Should we need to chase payment repeatedly, we reserve the right to terminate the agreement.
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Golden Paws Grooming Ltd reserves the right to terminate the agreement without notice.
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All grooming services will be pre-booked for the 12 months at a schedule agreed between Golden Paws Grooming Ltd and yourself. Should you need to amend an appointment, please give the usual 48 hours notice. Cancellations, no shows, or changes made outside of this period, will result in the forfeiting of that month's scheme payment and any replacement services will be charged, at the standard rate (none scheme).
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Should you need to change an appointment, we can do so with the required notice, however we are unable to change the rest of your monthly bookings made for the rest of the year, as this may change the amount of grooms due, within the 12 month period, therefore altering your monthly payment amount.
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At the end of the 12 month agreement, a new annual agreement will be sent to you with price amendments for the upcoming period. You are under no obligation to renew this agreement.
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If you wish to cancel your membership, you may do so. In this instance, we shall calculate the payments received, against the services delivered. This will most likely result in money being owed to yourself, or money owed to Golden Paws Grooming Ltd. Outstanding monies, to then be settled with either party, within a 24 hour window.
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Nail trims are included free of charge between grooms for all pets on the Payment Plan scheme only.
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No benefits or services may be exchanged to any other pet.